Customer Support

Returns, Refunds &
Replacements

Many Framed Pop Art products are produced after an order is placed, based on the artwork, size, format and framing options selected by the customer.

Where a product is made to the customer’s specifications or is clearly personalised, we cannot accept a return or provide a refund simply because the customer has changed their mind.

However, if an order is faulty, damaged, misdescribed or not supplied as ordered, the customer’s statutory rights still apply and we will work with them to put the problem right.

Please have your order number and photographs ready.

Policy At A Glance

Made to Your Specifications

Change-of-mind returns are not accepted where a product has been made to your specifications or is clearly personalised.

Damaged or Incorrect Orders

Replacement or Refund

Depending on the circumstances and your legal rights, we will arrange a free replacement or provide a full refund.

Made-to-Order Products

Produced to Your Specifications

Each Framed Pop Art product is produced after an order is placed, based on the artwork, size, product format and framing options selected by the customer.

Where a product is made to the customer’s specifications or is clearly personalised, we cannot accept a return or provide a refund simply because the customer has changed their mind.

Damaged, Faulty or Incorrect Orders

This does not affect the customer’s statutory rights. A customer may still be entitled to a refund, replacement or another remedy when an item is:

Faulty

Damaged

Misdescribed

Not supplied as ordered

Depending on the circumstances and the customer’s legal rights, Framed Pop Art will arrange a free replacement or provide a full refund.

CLAIMS PROCESS

How to Report a Problem

We take pride in the quality of our wall art, but we understand how disappointing it is when something goes wrong. If your order arrives damaged, has a manufacturing defect, or isn't exactly what you selected, we are here to help.

Please follow these simple steps to ensure we can review the issue quickly and arrange a replacement or refund.

Contact Framed Pop Art

Reach out to us through our Contact page as soon as possible, ideally within 30 days of delivery. Claims submitted after 30 days will still be considered under your statutory rights.

Send Photographs & Details

Please provide a clear photograph showing the problem, a photo of the barcode or shipping label on the packaging, your Framed Pop Art order number, and a brief description of the issue.

Keep Product & Packaging

Please hold onto the artwork and its original packaging until we have reviewed your claim. Do not return an item unless Framed Pop Art has provided specific return instructions.

Receive Next Steps

We will quickly review the information provided and contact you with the next steps for a replacement or refund.

Resolutions & Exclusions

Replacements and Refunds

Where a claim is approved, Framed Pop Art will provide the remedy appropriate to the circumstances and the customer’s legal rights. This may include:

A free replacement
A full refund
Another remedy required under applicable UK consumer law

Approved refunds will be returned to the original payment method.

Claims reported more than 30 days after delivery will still be considered where the customer has rights under UK consumer law.

Returns We Cannot Normally Accept

We cannot normally provide a refund or replacement when:

The artwork was selected incorrectly by the customer
The wrong size was selected by the customer
The wrong frame or frame colour was selected by the customer
The wrong product format was selected by the customer
The product was supplied as ordered, but the customer no longer wants it
The customer changes their mind after receiving a product made to their specifications or a clearly personalised product
Damage occurred after delivery through misuse
Damage resulted from unsuitable storage
Damage resulted from incorrect hanging or installation
Damage resulted from accidental impact
A minor variation in print placement, cropping or colour falls within reasonable production tolerances and does not make the product faulty or misdescribed

Please note: These exclusions do not apply where the customer has a legal right to a refund, replacement or another remedy.

Production Tolerances

Colours may appear slightly different depending on a device’s screen settings, display technology, brightness and the lighting in which the finished artwork is viewed. A minor screen-to-print colour variation is not normally considered a manufacturing defect.

Small variations in print placement or cropping may also occur during production. These variations will not normally make a product faulty unless they materially affect the appearance of the artwork or mean that the finished product does not match its description.